Terms of service

Effective Date: September 24th 2025

Welcome to WhiskerWise! By using our website and services, you agree to the following terms and conditions. Please read them carefully.

1. General

  • This website is operated by WhiskerWise.

  • By accessing our site or purchasing from us, you agree to be bound by these Terms of Service.

  • We reserve the right to update or change these terms at any time by posting updates to our site.

2. Online Store Terms

  • You must be at least 18 years old (or have parent/guardian permission) to use this site.

  • You may not use our products for any illegal or unauthorized purpose.

3. Products & Services

  • We strive to display accurate product descriptions and images, but we cannot guarantee that your screen will display colors perfectly.

  • Product availability and pricing are subject to change without notice.

  • We reserve the right to discontinue products at any time.

4. Orders & Payments

  • All orders are processed securely through Shopify and trusted payment gateways.

  • You agree to provide current, complete, and accurate billing and shipping information.

  • We reserve the right to refuse or cancel any order if fraud or unauthorized use is suspected.

5. Shipping & Delivery

  • Shipping times are estimates only. We are not responsible for delays caused by carriers or customs.

  • You are responsible for providing an accurate shipping address.

6. Returns & Refunds

  • Our Return & Refund Policy applies to all orders (see separate policy page).

  • The “One Free Swap Guarantee” applies to toys that break within 7 days of delivery.

7. Subscriptions (if applicable)

  • If you sign up for a subscription, you authorize recurring charges until you cancel.

  • You may cancel your subscription anytime before your next billing date.

8. Personal Information

  • Your submission of personal information is governed by our Privacy Policy.

9. Limitation of Liability

  • WhiskerWise shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

  • Maximum liability shall not exceed the amount paid for your order.

10. Governing Law

  • These Terms shall be governed by and interpreted in accordance with the laws of the United States.

11. Contact Information

Questions about the Terms of Service should be sent to: kpecom01@gmail.com